Tech Support Representative | Dayshift | Consecutive Off

Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

Answer customer inquiries and transfer calls to the appropriate department as necessary

Ensure customer satisfaction by providing exceptional customer service

Create, maintain and update customer records with complete and accurate information

Contribute innovative ideas in the improvement of the customer journey

Ensure quality and standards, policies and procedures are maintained at all times

Perform other related duties as assigned by management

Handle complex cases and manage complaints that may occur through

repeat interactions

MINIMUM REQUIREMENTS

No BPO, 6 months or 1 year BPO Experience

Average Comms skills

Conversational

Good attitude/behavior

PREFERRED SKILLS

Background in handling Telco.

Open with TSR or CSR background.

NBN Experience is a plus.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

For faster application processing, apply for your desired position through this link: www.bit.ly/AcquireTheAlife