Chat Support Representative

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-29	Valid Until	Long-term validity

Primary Duties and Responsibilities:

Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.Create a genuine connection with our customers, and identify customer concerns and needs proactively.Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.Stay up to date on all relevant company and product updates and information

Knowledge and Skills Required:

At least Senior High School GraduateWith a minimum of 6 mos. experience in Chat Support; REQUIREDExcellent written and spoken English communication skillsApplicants must be willing to work in an office-based setupApplicants must be willing to work in Paragon Plaza, MandaluyongWilling to work during Manila night hours (shifting schedules) and weekends

WHAT WE OFFER:

Career advancement opportunitiesFun environmentGreat rewards and recognition programMonthly performance incentives

About Digital RoomWhether you’re a design pro who loves paper and bleeds ink, a marketing whiz with a big vision, or just got out of a meeting and the boss requested new business cards, Digital Room has a printing solution for you.We offer customized printing and marketing collateral to fit the needs of small and medium-sized businesses.We leverage technology and highly-trained professionals to create high-quality printed materials, with fast on-time delivery, and superb customer service at extremely competitive pricing. We print a variety of products from business cards to large banners.Digital Room’s focus on providing an excellent printed product has built an extremely loyal customer following of design and marketing professionals. We’ve become the leader in B2B online printing, and are excited to continue our rapidly growing e-commerce journey.Operating through a network of four manufacturing plants, and several brands, including UPrinting, PrintPlace, NextDayFlyers, PrintRunner, and ColorFX, the company prints and delivers over one million orders each year.  We believe technology should empower humans, not replace them, so we’ve created a powerful blend of high tech and human touch. This allows Digital Room to consistently exceed customer expectations, and drive impressive growth both for the careers of our over 1000 employees, and our company each and every year.