Customer Service Representative (Financial Account) | Eastwood

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-22000 PHP / Monthly
Updated Date	2022-09-29	Valid Until	Valid for a long time

We are hiring for Customer Service Representative to join our Financial team. Our Customer Service Representative is an integral role in the operations of our Manila office.

The details.

Day-to-day responsibilities:

Review accounts with disputed items and exhaust recovery options to avoid taking financial lossesProcess disputed items according to the association and federal government guidelinesCorrespond with cardholders, merchants, and merchant banks as part of processing dispute casesManage prepaid card negative balances, and minimize losses by utilizing chargebacksMaintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requestsPerform other duties as assigned by Department Management.

Ideal Candidates have:

With at least 1 year of BPO experience and 6 months background handling Financial Account (have worked with a banking institution or program, credit/debit card disputes, financial technology, mobile banking, digital banking, etc.)Average English communication skillsCandidates must have a high level of analytical/critical thinking skills and keen attention to detailsMust be willing to work in Eastwood, Q.C.Must be willing to work on shifting schedules (day, mid, night shift)

The Perks.

Life Insurance BenefitsLearning and Development OpportunitiesRetirement Benefits

What we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.