Customer Service Representative - Pasig City (Onsite) - Guaranteed 25k Salary Package

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-25000 PHP / Monthly
Updated Date	2022-09-29	Valid Until	Long-term validity

As a Customer Service Representative you will be responsible for handling inbound restaurant orders from customers. You will provide excellent service and customer satisfaction, ensure customer retention, and increase business for our clients. You will work with other co-workers to meet the needs of the company and clients.

The people we look for to be our Inbound Customer Service Representatives must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

Professional fluency in English, with a very neutral accentA quick and willing learner that can master all details of our product and call taking techniquesEnthusiasm for our business. Takes ownership and acts on behalf of the entire companyPassion for helping others. Takes great satisfaction in seeing our clients’ business succeedThe intelligence to recognize areas of improvement in the company, and the ability to articulate/execute themAbility to work well under high pressure and can think quickly.Able to connect with clients over the phone and make them feel comfortableAn innate motivation to service our clients in the best possible wayStrong work ethic and a can-do attitudeHas superb verbal and written communication skillsMust be willing to work in Ortigas, Pasig (onsite)RequirementsExcellent Communication SkillsHigh School DiplomaAmenable for a graveyard shift scheduleWilling to work on siteBenefitsAttendance BonusDaily spiffsHMOGroup Life Insurance

Wonders Corporation is a technology-enabled service company headquartered in New York City. The company specializes in providing ordering taking, marketing, social media management, and data analytics for the restaurant industry   Our Story Business partners (and brothers) Steve Lin and Dennis Lin founded Wonders Corporation in 2012 out of their apartment in New York City. In pursuit of their childhood dream of starting a company together, Steve dropped out of Harvard College and Dennis left his career as a CPA. Based on the experience of running their family restaurant, they shared a mission to build a company that provides a virtuous ecosystem of technology tools and services for restaurant owners to help them be more successful. However, the start of their journey was a rough one. When their first engineering team failed to build the initial product and after being defrauded by the lead engineer, the two partners had to resort to eating ramen to conserve their depleting cash flow. Luckily, their second team of engineers was exactly the kind of talent they were looking for. With a real product in hand, it didn’t take long for word to spread and restaurant owners all over the United States began to knock on their door seeking their product and services. Fast forward from 2012, the company now has hundreds of employees and a growing suite of technology tools and services that help restaurants streamline their operations, cut costs, and increase revenue. The rest, as they say, is history. Our Solutions Order Taking When it comes to take-out food, most customers prefer to order ahead on the phone or online.  That’s where we come in!  Guided by your training and restaurant personality, we train our dedicated customer service experts to deliver a phone ordering experience even better than your in-store employees.  You no longer have to deal with the headache of hiring, training, and staffing just the right number of employees.  No more worrying about missed calls means more orders and an increase in revenue.  Some of your customers prefer to order online?  We can help too!  We provide white label, beautiful websites at a fraction of what large platforms charge. Marketing Are you spending enough on marketing?  If so, are you getting the return you were expecting from those marketing investments?  We are experts in digital marketing solutions that have achieved 90% return on investment.  Our team will work with you to create sustainable and long-term strategies that will wow your customers and increase your profit.  The best part is, you will see concrete data showing exactly how much more revenue are being generated by these marketing campaigns - no more spending marketing dollars on methods that don’t show clear results. Social Media Management When 88% of people are influenced by reviews and online comments, having great social media management is vital to your restaurant business.  From replying to reviews, to setting up your profiles in social media sites, to creating relevant posts, and everything else in between, we make sure your social media presence is as mouth-watering as your food! Data Analytics Large national chain restaurants have the resources to utilize Big Data to gain valuable insight to win market share and deliver a better customer experience.  We are bringing the same capabilities to your restaurant business.  How would knowing the popularity of each food item and their corresponding profit margin drive your decision on your menu set up?  Why do some customers order more frequently than others?  What’s the impact to your profit if your customer base orders 10% more frequently and how can you go about achieving that?  You would be surprised at the data that is sitting in your restaurant now, the insights they provide, and how powerful they can become in helping you make better decisions. Our Core Values Client-Focused - We think and make decisions as if we were the client. People-Centric - We invest in our people. We foster growth and encourage learning. Have Relentlessy High Standard - We always strive to do even better. Outsiders may think our standards are unreasonably high. Deliver Measurable Results - If we can’t measure it, we can’t improve it. It’s that simple. Be Creative - We think differently and look around corners for creative solutions. Be Efficient - We keep things simple and do more with less. Frugality breeds resourcefulness and invention. Work Hard and Have Fun - We work hard and put care into everything we do. And we have fun while doing it. Wonders Vision We are the leading technology and customer service partner for restaurants everywhere. Wonders Mission To provide a virtuous ecosystem of tools and services to restaurant operators to help them be more successful.