Job Brief :
We are looking for an Account Executive to create long-term, trusting relationships with our customers. The Account Executive’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
Account executive responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Account Executives also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Executive should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Responsibilities:
Serve as the lead point of co
ntact for all customer account management mattersBuild and maintain strong, long-lasting client relatio
nshipsNegotiate co
ntracts and close agreements to maximize profitsDevelop trusted advisor relatio
nships with key accounts, customer stakeholders, and executive spo
nsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as needed
Requirements:
Proven work experience as an Account Executive/Manager, Key Account Executive/Manager, Sales Account Executive/Manager, Junior Account Executive/Manager or relevant roleDemo
nstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-levelKnowledgeable with CRM software and MS Office (particularly MS Excel, and Powerpoint)Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation, and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales or relevant field