Manager, Business Management Systems and Services (Hybrid Setup)

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Long-term validity

Job Responsibilities:

Lead a team of Business Management Systems and Services professionals to partner and provide services to

·        The Corporate BMS Group

·        SMEC’s Compliance Team

·        Corporate Marketing Team

·        Corporate Travel Team

In doing so ensure:

Streamlined daily operation of Business Management Systems and Services Team that is aligned with the business objective of organization, including BMS business plan, and relevant internal requirements defined by the relevant stakeholders;Proper quality management of services delivered including continuous monitoring and measurement of services performed by the Business Management Systems and Services Team in Global Shared Services (GSS);Group BMS and SMEC’s Compliance Systems are maintained and operated as per direction from the SMEC Compliance team;Administration of the documented knowledge base for managing the SJ group of companies;Overall responsibility to ensure all documents uploaded in BMS are updated, accurate and in accordance with the requirements of the BMS;Satisfactory implementation, monitoring and improvement of all key initiatives relating to BMS and Compliance;Oversee effective administration and reporting of compliance-related operations within Global Shared Services (GSS) in line with SMEC documentation requirements and business integrity processes.Corporate Marketing Team’s service needs are met; andBusiness Travel requirements and use of travel booking tools are used effectively and efficiently to enable best value to business.Ensure BMS and supporting systems are maintained and improved continuously so they are compliant with defined requirements in BMS Manual, Business requirements and best practice.Facilitate communication of the BMS and supporting systems to SMEC users globally to facilitate consistency in quality of project deliverables.Manage internal and external feedback, reported complaints and audit results to achieve customer satisfaction across the 

Leadership and Mentoring

• Act as a strong role model for team members and coach and develop individuals to ensure they reach their maximum potential.

• Provide regular operational feedback to the Director Global Shared Services/BMS Group Manager, identifying and escalating potential operational and personnel issues proactively.

• Develop and monitor standard operating procedures to ensure high quality and consistent service delivery.

• Identify training needs and coordinate closely with GSS Centre Director and People and Culture.

Budgets and Costing

• Work with the Director GSS and Senior Manager – GSS Operations in maintaining BMSS Group Service delivery statistics on an ongoing basis.

• Discharge an active role in cost and budget monitoring in the BMSS Group.

• Provide support to Director GSS and Senior Manager – GSS Operations to come up with Annual Budget for Revenue and Billing to Service Recipients.

• Coordinate and work with GSS Local Finance Team for accurate invoicing service recipients and resolve any follow up queries on invoices sent. 

Others

• Record team performance against the SLAs and KPIs.

• Maintain data integrity of information held in the systems through auditing and resolution of issues.

• Provide additional support to the BMSS Group as and when requested.

• Ad Hoc tasks as requested.

Key Qualifications, Knowledge, Skills and Experience:

Prior team leadership experience is highly desired.Candidate must possess at least a Bachelor's/College Degree in engineering, environmental management, OHS management, business management or any equivalent degree.Minimum 7 years’ experience, ideally in a Systems lead role and QHSE coordinator capacity within the professional services industrySound knowledge of management systems (Quality, Health & Safety, Environment and Risk) Sound knowledge of engineering and project management systems and practicesAuditor training in Quality, Environment, Health & Safety, Six sigma is desirableProficient IT skills to evaluate business systems and manage system improvement projects Excellent task and time management skills. Ability to work within a team and on own initiative, providing consistent and timely feedback to team members and support where needed.Proven interpersonal, communication, project management and leadership skills.Good Presentation / Training Skills;Strong change management knowledge and skillsProficient business analysis skills to prepare or interpret complex data into charts, graphs or tables​

SMEC is a professional services firm with Australian origins and a global footprint that provides high quality consultancy services on major infrastructure projects. SMEC has over 4,000 employees and an established network of over 40 offices around the world. SMEC provides consultancy services for the lifecycle of a project to a broad range of sectors, including: Transport; Water; Natural Resources and Environment; Geotechnical, Mining and Tunnelling Services; Buildings, Urban Development and Local Government; Energy and Renewables; and Social Development. Since its creation, SMEC has delivered thousands of civil, transport, water, environment and power projects in more than 80 countries. SMEC’s services generate economic wealth and provide essential services that contribute to national development in some of the world’s fastest growing economies. SMEC works closely with clients to deliver cost-effective practical project outcomes. SMEC’s Australian and international clients include local and multi-national contractors, government departments, statutory bodies, private sector organisations, utility providers and International Financial Institutions (IFIs) responsible for funding and coordinating major infrastructure projects. SMEC has been ranked in the Top 100 of Engineering News-Record’s (ENR) Top 200 International Design Firms for the past 14 years. In 2010, SMEC was ranked at Number 68 in the Top 200 International Design Firms and Number 90 in the Top Global Design Firms. The value of SMEC’s people and client-focused solutions are shared beyond local and regional borders, providing collaborative project solutions to SMEC’s global client base. SMEC leverages its reputation and geographic footprint through the adoption of a localisation model. SMEC invests in local operations and nurtures local talent. This local investment increases the skill level of staff in the communities in which SMEC operates and enhances SMEC’s local capacity to deliver quality projects. History SMEC’s origins date back to the Snowy Mountains Scheme, Australia’s largest infrastructure project.  The scheme was a massive multi-purpose project undertaken between 1949 and 1974, which involved the construction of 16 major dams, seven power stations, 145 km of tunnels and 2,000 km of roads. The objective of the Snowy Mountains Scheme was to divert the rivers from southeast Australia to the west to provide water for irrigation and generate peak load electricity for New South Wales and Victoria. The AU$820 million scheme became an iconic symbol of nation building. The project was financed by the Australian Government and an AU$100 million World Bank loan. Management of the scheme was overseen by the Snowy Mountains Authority (SMA). In 1960, the Department of Foreign Affairs requested that SMA provide technical assistance for Australian Aid projects in Australia and overseas. In 1967, the Snowy Mountains Scheme was rated one of civil engineering’s ‘Wonders of the Modern World’. As the scheme neared completion, the Australian Government passed an Act of Parliament which recognised SMEC as an agency of the Commonwealth Government. SMEC was established on 24 June 1970. Four years later, in 1974, the Snowy Mountains Scheme was completed. During the 1970s, SMEC opened a number of offices including: Canberra, Kuala Lumpur and Sydney in 1972, Dhaka in 1978 and Jakarta in 1979. SMEC also carried out international projects in new countries; Indonesia and Vietnam in 1970, Ghana and Uganda in 1976 and Bangladesh in 1977. In the 1980s, SMEC entered new geographic regions, undertaking projects for the first time in China (1982), Ethiopia and Saudi Arabia (1985) and Egypt (1988). In 1989, SMEC became a Commonwealth Government owned public company, under the national Companies Act; SMEC was corporatized. The same year, SMEC opened an office in Brisbane. During the 1990s, SMEC was sold to staff as part of a government asset sale in 1993. In 1997, the American Society of Civil Engineers recognised the Snowy Mountains Scheme with a plaque: ‘International Historical Civil Engineering Landmark’, joining the Panama Canal and the Eiffel Tower. Nine new offices were opened in the 1990s including: Delhi (1992), Hong Kong and Manila (1993), Lahore (1997) and Almaty (1999). SMEC grew into the millennium with various acquisitions to complement SMEC’s existing profile.  These included: Brisbane City Enterprises (2005), EGC Pakistan (2007), Dare Sutton Clark (2008), CEIS Pakistan (2009) and Lean and Hayward (2011). SMEC also established subsidiaries including SMEC Urban in 2007, to service urban development clients. In 2008, SMEC entered into a joint venture in Perenia. Perenia provides carbon services to clients looking to respond to the impacts of climate change. SMEC broke new ground winning projects in numerous new countries for the first time during its 40 year history and it opened offices in Africa, the Middle East, South & Central Asia, Southeast Asia, North & East Asia, and the Pacific, as well as increased its footprint in Australia. Through its organic growth and acquisition, SMEC is well positioned for further growth and success in the coming years. Product & Services SMEC provides a wide range of services for all phases of projects including: project conception, pre-feasibility and feasibility studies, field investigations, laboratory testing, computer modelling, detailed engineering design, preparation of tender and contract documents, tender evaluation, contract management, construction supervision, quality assurance, commissioning, operation and maintenance and training.  SMEC also provides overall project management services. SMEC also provides innovative project solutions across seven industry sectors: Transport; Water; Geotechnical, Mining and Tunnelling Services; Natural Resources and Environment; Buildings, Urban Development and Local Government; Energy and Renewables; and Social Development. SMEC’s clients include private sector organisations, Government agencies and International Financial Institutions. Transport SMEC is one of the world’s leading Transport sector consultants, providing innovative solutions for transport infrastructure projects worldwide. SMEC provides services in the areas of roads and highways (in both construction supervision and planning and design), bridges and structures, traffic and transport planning, rail infrastructure, ports, airports and Pavement Management Systems. Water SMEC is experienced in the provision of services to effectively manage dams, water resources, water supply and wastewater, drainage, irrigation, river structures and hydrogeology projects worldwide. SMEC has undertaken more than 2,000 water sector projects, ranging from inception studies for rural water supply to construction supervision of desalination plants. Geotechnical, Mining and Tunnelling Services SMEC has a proven track record in the provision of tunnelling and geotechnical engineering services for large infrastructure projects worldwide. SMEC also provides mining and underground consultancy servicesfor underground works and tunnels for water supply, irrigation, transport, underground storage and power generation projects. Natural Resources and Environment SMEC provides environmentally sustainable solutions for infrastructure projects that balance the competing demands of the community, the environment and economic viability. SMEC is focused on achieving equilibrium between short-term planning horizons and long-term environmental needs. SMEC delivers services in the areas of environment, waste management, land management, coastal, sustainability and contamination. Buildings, Urban Development and Local Government SMEC has expertise in the provision of integrated services for major buildings and urban development projects, ranging from high-density towers for private sector clients to low-density residential projects for government bodies. SMEC has a long-standing reputation for design quality and functional efficiency. SMEC provides services in: architecture and building engineering, local government, urban development, landscape architecture, survey and planning. Energy and Renewables SMEC’s expertise in the Energy and Renewables sector is derived from the Snowy Mountains Hydroelectric Scheme in the 1940s. The landmark scheme saw the development of over 3,500MW of hydropower, supporting infrastructure including Supervisory Control and Data Acquisition and communications systems, and connection assets such as transmission lines and substations. SMEC provides services in the areas of transmission and distribution, renewables, hydropower, industrial and generation. Social Development SMEC’s Social Development Group operates internationally, delivering aid-funded projects on behalf of Government clients. SMEC’s services deliver immediate benefits to local communities in the areas of community development, health, education and training, gender development, human resources, government and institutional strengthening, public sector reform and finance and economic development. Office Location in Philippines: SMEC ASIA PACIFIC - ROHQ 12th floor Greenfield Tower,  8 Williams Street corner Mayflower Street Greenfield District, Mandaluyong City (632) 88491710