The Human Resource Senior Specialist position is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to management on human resource-related issues. The successful HR Specialist acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively to all the business management and seeking to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added services to management and employees that reflect the business objectives of the organization. The position may include international human resource responsibilities. The HR Senior Specialist maintains an effective level of business literacy about the business unit's financial position, midrange plans, culture, and competition.
Duties and Responsibilities:
To establish and develop a strategic relatio
nship with client stakeholders and other HR Business Partners by understanding the business needs and recommending the necessary approach in driving its business directives in accordance and compliance to both the Philippine labor laws and company-specific guidelines. (Strategic Partnership)To identify, understand and support the business using data-driven studies and recommend or provide systematic approach or resolution. (Data-Driven Solution)To take active participation in any business-related changed management and effectively communicate the information to the stakeholders, business leaders and/or employees. (Change Agent)To further align the huge portion of "business sense and acumen" of any HR person sitting in our accounts. That our best interest is to grow all businesses through superior HR services vs. the traditio
nal HR. (Business Driven)
Employee (Labor) Relations
To implement discipline management and ensure that due process is followed in compliance to both the Philippine labor laws and company-specific guidelines.Enables the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and completes specific requirements and can sign off quitclaim and waiver.Spearheads the Exit Interview Process and leverages on the acquired information to build on retention and process improvement initiatives of the company.
Client Relationship Management
Points of Co
ntact for all related day to day HR co
ncerns with Business Leaders and recommends best course of action.Takes note on offsite co
ncerns and discusses co
ncerns to Management Team for immediate action.Collaborates in discussions that involve a range of issues as needed and/or assigned (e.g. perso
nnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
Human Resources Service Delivery
Point of co
ntact for all co
ncerns in relation to one’s employment including necessary docu
mentations and certifications.Co
nducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the employee’s work.Co
nducts regular site visits to clients and be involved in status checks meetings with each to better understand the HR needs of the business.Ensures that all HR-related service level agreements (SLAs) are met within the specified timelines.
Performance Management
Assist and ensure timely communication, execution and completion of the performance e
valuation process for beginning, mid and year end appraisals.Able to assist and oversee employee movement docu
mentation to ensure accuracy in records and employees are updated of their new movements and/or status within the organization.
Employee Engagement
Provides partnership to the business unit to identify strategies to increase employee engagement through effective communication, policies, and practices.Provides support and eventually oversee all HR propo
nents in company events and is involved in the design and development of each initiative and ensures these are aligned with business needs.
Timekeeping and Payroll
Verify attendance, hours worked, and pay adjustments, and post information o
nto designated records.Manage or escalate complaints or questions regarding discrepancies.Manage input of bonuses, commission and/or deductions.
Training and Development
Co
nducts orientation, o
nboarding and other development-related programs as needed to theIdentify training needs by e
valuating strengths and weaknesses.Periodically e
valuate o
ngoing programs to ensure that they reflect any changes.Stay abreast of the new trends and tools in employee development
Organizational Development
Create and implement programs at work that co
nnect employees with business goals.Co
nsult with management and other leadership to identify business processes.Identify and e
valuate business initiatives to ascertain appropriate programs that meet company goals.Develop methods for data file formatting, data analysis methodologies, and management reporting.Create effective strategic planning methods.Identify data collection tools, data sources, benchmarks, and performance targets.Implement major changes in all aspects of operation.Talk with management to identify specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.Develop methods of measuring if performance management aligns with organizatio
nal goals.Diagnose potential organizatio
nal problem areas.Create definitions of desired individual or group performance. Prepares and co
nducts Monthly/Quarterly Business Reviews with client.
HR Compliance
Ensure that all HR-related deliverables, docu
mentations, action items are submitted, filed and/or processed within a prescribed period in relation to but not limited to Labor Law standards, all forms of internal and external audits and/or government mandated directives.
Special Projects
Is tasked to take on additio
nal projects as necessary and as per instructed by immediate superior or one up manager.
Minimum Competencies
Proficient Oral and Written Communication SkillsStrategic and Critical ThinkingFlexibilityStrong Sense of Insightful Business AcumenProject ManagementInterperso
nal Skills
Work and Experience Qualifications
Bachelor's Degree in Psychology, Industrial Psychology, Organizatio
nal Development, Human Resources Management or related fields.At least 2 years’ experience as an HR Generalist with at least one other HR disciplineHighly proficient in Microsoft Office Suite Strong Employee Relation’s experience at Field and SpecialistSome exposure to Project ManagementAt least 2 solid years’ experience with Employee/Labor Relatio
nsHas some experience with client and employee managementHas some knowledge with the Labor Law of the PhilippinesExposed in customer-oriented enviro
nmentWilling to work either in BGC or other KMC sites depending on business needs