Order Management Team Lead

Responsibilities:

·      Lead all aspects of day-to-day operations to ensure orders are processed in a timely, efficient, and accurate manner

·      Provide outstanding internal and external support, provide guidance, and take action

to drive resolution of issues

·      Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue departments and become subject matter expert on Order Management

·      Partner with Billing and Collections team to resolve all invoicing issues in a timely manner

·      Introduce improvements to improve accuracy of processing / reporting and increase

efficiencies

·      Effectively lead, train, mentor, and motivate direct reports to build a world-class Order Management team

·      Supervise workload and adjust coverage to balance volume across team

·      Support month-end and quarter-end close activities, with ability to work non-standard

hours

·      Support ad-hoc assignments as required

Experience:

·      Bachelor’s Degree required or related operational field or equivalent practical experience

·      6+ years relevant work experience

·      3+ years leading an order management team

·      Strong leadership and communication skills, organized and able to multi-task

·      Experience with Salesforce.com, Salesforce CPQ, Netsuite a plus

·      Intermediate knowledge of excel (pivot tables, Vlookups, etc.)

·      Requires excellent interpersonal, verbal and written communication skills

·      Ability to work with others in a collaborative team environment