Pharmacy Customer Care Representative- Full-Time & Work At Home

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	17000-23000 PHP / Monthly
Updated Date	2022-09-28	Valid Until	Long-term validity

Grow with a company that is passionate about helping you maximize your full potential! Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices. BroadPath is hiring Pharmacy Customer Service Representatives to Work from Home! Our Pharmacy Customer Service Representatives will be responsible for providing customer service to members of multiple benefit plans by analyzing the member’s needs and by providing timely and accurate responses. Come join our Work from Home Team!

Day to Day

Explain medical plans to members, pharmacies, any additional verified call with whom agents work with to resolve member issues Handle updates to member’s accounts, such as adding/editing basic information (Address, Telephone, PCP, etc.) Actively listen to the caller to verify what individual/department/pharmacy will need to be contacted in order to work together to resolve the issueAdhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable  Ensure compliance with BroadPath, Client, and HIPAA regulations 

Qualifications           

Must have a backup ISP provider (Must be a different provider than primary ISP)Previous Customer Service experiencePosition requires strong computer & telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the callExcellent verbal and written communication skills

Preferred Qualifications  

Previous successful work at home experience

Benefits

Strong Compensation PackagePaid Training & Weekly Pay!Access to BroadPath’ s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401kBhive kit; includes web camera which allows you to join our Connected Culture!Night Differential PayOvertime PayHoliday Pay13th Month PayAccrued Paid Leaves (to be utilized upon Regularization)SSS/PhilHealth/PAG-IBIG

A commitment to home-based talent and innovative workforce technology enables BroadPath to deliver unrivaled quality, flexibility, and transparency. Our proprietary Bhive platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce.   Our passion for finding better ways to help clients led BroadPath to develop a more comprehensive managed service solution. Today, we provide organizations in healthcare, financial services, travel and hospitality, and high-growth industries with managed, remote teams of skilled professionals to handle key business functions including customer experience, sales, and back office operations.   Our teams deliver a higher level of service because we are connected and driven. Our Bhive technology seriously enhances collaboration and engagement, so remote associates perform as if they are working shoulder to shoulder. But corporate culture goes beyond the 9-to-5. We deepen our team bonds and truly connect with each other through small, virtual gatherings like mindfulness classes and talent shows – or even events like livestream concerts. Our culture is based on connection and that fuels our outstanding performance.