Workforce Grievance Officer

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Long-term validity

Summary/Objective: Implementation of Workers grievance mechanism to address in an appropriate manner Project Workers concerns, feedback and or complaints in order to determine the project workers conditions and provide improvements on the working conditions.  

Key Tasks/ Responsibilities 

To include but not limited to: 

receiving grievances from the Project Workers through the established channels and or in person or via email, phone etc;supporting the WG Coordinator in investigating and preparing resolutions for grievances to which they have been assigned;lead or support (as appropriate) grievance investigation processes;collation of all grievance related documentation of the complainant participating in internal meetings and discussions to prepare grievance resolutions;meeting with complainants to discuss ongoing grievance investigation, present grievance resolution proposals and closing out resolved grievances;administering Grievance Satisfaction Survey Forms

Traditionally, dredging has been Boskalis’ core activity. Our services include the construction and maintenance of ports and waterways, land reclamation, coastal defense and riverbank protection.Today we also offer a wide variety of maritime services and contracting to the offshore energy sector. These include the development, construction, transport, installation, inspection, repair & maintenance (IRM) and decommissioning of oil and LNG import/export  facilities, offshore platforms, pipelines and cables and offshore wind farms.We provide towage services, emergency response and salvage through SMIT. Together with our strategic partners in harbor towage (Keppel Smit Towage in Asia, Saam Smit Towage in the Americas and the joint venture Kotug Smit Towage in Northwest Europe) and terminal services (Smit Lamnalco), we cover more than 90 ports in 36 countries around the world.