Full Time - Customer Service Representative (Night Shift - ALABANG Site)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Muntinlupa	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	20000-35000 PHP / Monthly
Updated Date	2022-09-28	Valid Until	Long-term validity

Responsibilities:

Act as an ambassador with vision, mission, brand, and productResolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets.Investigate case details to determine the root cause of issues.Learn and master multiple applications and resources including contact management systems and knowledge bases.Communicate quickly and effectively to CS manager.Triage and escalate urgent issues in order to drive them to resolution.Complete thorough documentation and notation on customer contacts and trends.Provide feedback to leadership and program teams regarding processes and trends.

Qualifications:

Strong customer service skills and must enjoy daily contact with clients via phone, email, and chat.1 to 3 years of relevant experience in sales, call centers, or customer service, prefer to have experience in logistic/shipping industry.Experienced in using internet-based chat, instant messaging and related communications tools.MUST HAVE EXPERIENCE in using CRM software,e.g. HubSpot, Salesforce, Zoho, etc.Must has excellent written and verbal communications in English, prefer Spanish language skill as well.Must be proficient in typing quickly and accurately.Responsible, respectful, passionate, patient, great with co-workers and customers, team-work spirit, ability to multi-task and work under-pressure.