Full Time - Customer Service Representative (Night Shift - ALABANG Site)
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Muntinlupa | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 20000-35000PHP/月 |
| 更新日期 | 2022-09-28 | 有效期至 | Valid for a long time |
职位描述
Responsibilities:
Act as an ambassador with vision, mission, brand, and productResolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets.Investigate case details to determine the root cause of issues.Learn and master multiple applications and resources including contact management systems and knowledge bases.Communicate quickly and effectively to CS manager.Triage and escalate urgent issues in order to drive them to resolution.Complete thorough documentation and notation on customer contacts and trends.Provide feedback to leadership and program teams regarding processes and trends.Qualifications:
Strong customer service skills and must enjoy daily contact with clients via phone, email, and chat.1 to 3 years of relevant experience in sales, call centers, or customer service, prefer to have experience in logistic/shipping industry.Experienced in using internet-based chat, instant messaging and related communications tools.MUST HAVE EXPERIENCE in using CRM software,e.g. HubSpot, Salesforce, Zoho, etc.Must has excellent written and verbal communications in English, prefer Spanish language skill as well.Must be proficient in typing quickly and accurately.Responsible, respectful, passionate, patient, great with co-workers and customers, team-work spirit, ability to multi-task and work under-pressure.