Data Entry (Healthcare)

ROLE PURPOSE:

• Responsible for daily maintenance of pharmaceutical products in all the database of the US.

• Perform analysis, bridging & resolution of the products database exceptions for internal and external communications.

• Ensures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements.

JOB DEscriptION:

• Performs investigation, addition and maintenance of pharmaceutical products

• Responds to client requests and coordinates with other departments to address client needs

• Responsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business.

• Responsible for performing mainframe jobs related to production.

• Perform functions as directed by the supervisor

- Conduct regular (daily and weekly) DDD/PCR bridging process.

- Should equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database.

- Coordinate and liaise with team lead and Local Office counterparts on product related inquiries.

- Implement changes required to rectify the current product mis-bridges.

- Provide timely and accurate reports and all related inquiries/requests.

- Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes.

- Ensure accuracy and meet the team’s SLA and metrics.

• Receives and responds to Client Data Inquiries via remote client access.

• Utilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature.

• Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution.

• Provides formal written communications both internally and externally regarding issue status and resolution.

• Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.

• Follows the standard escalation process to ensure resolution.

• Maintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.

• Completes basic data analysis and provides guidance to clients.

• May be responsible for proactive analysis of key client pharmaceutical products.

JOB REQUIREMENTS:

• Bachelor’s degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply.

• Demonstrate strong problem solving and business analytical skills.

• Ability to process large amounts of data identify items in question.

• Demonstrate strong understanding of complex concepts and processes.

• Excellent written and oral communication skills.

• Ability to communicate effectively with various levels of the organization.

• Strong ability to deal tactfully with clients through email.

• Proficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential.

• Strong organizational skills are required.

• Excellent team player and goal-oriented