CUSTOMER RELATIONS SPECIALIST

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Valid for a long time

ROLE SUMMARY

The Customer Relations Specialist is responsible for providing an excellent customer experience for all Nespresso clients. They ensure that customers are well accommodated and are informed of all policies and promos that Nespresso Philippines has to offer. These employees are well trained according to company standards.

Manage day-to-day customer interaction through inbound and outbound calls,Deliver CRM strategies that encourage customer retention and loyalty.Establish performance benchmarks, summarize key insights and recommend actions.Analyze data, summarize customer challenges and provide weekly reports on CRM activities.

MINIMUM QUALIFICATIONS:

Candidate must possess at least a Bachelor's Degree in any programWith excellent communication and relationship management skillsExperience with customer service or HRM is a plusExperience in sales or related field is an advantage (Coffee Industry)Amenable to a Work From Home setup