Agent - Risk / Fraud Specialist (14289)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	27000-35000 PHP / Monthly
Updated Date	2022-09-28	Valid Until	Long-term validity

An Fraud Specialist will play a meaningful role in the prevention and investigation of fraudulent activity. A Fraud Specialist will handle shopper inbound inquiries related to possible victims of fraud, loan declinations, and inquiries related to a loan process. A Fraud Specialist will also be responsible for backline work related to investigating fraudulent or suspected fraudulent activity. 

This is a high caliber of agent who is able to work multiple functions independently and solve fraud scenarios and cases using data and solid judgment. 

What you will do?

Assist customers with declined loans and gathering details to aid in next steps and quick resolution of customers inquiry Taking ownership, researching and resolving inquiries in a professional mannerAble to use softskills when talking with prospective customers or customers whose accounts have been compromised by fraudulent activity Must have attention to detail and be exceptional with quality resultsMeet productivity metrics Able to review more complex inquiries Perform account level research and form a conclusion based on data collected Able to digest multiple pieces of information at one time to make an informed decision Be comfortable with working in multiple systems and tools, both proprietary and third party tooling Be responsible and trustworthy Independently solve complex fraud scenarios and cases using data and solid judgmentTaking accurate and appropriate follow up actions Because of the nature of information being handled, agent must not utilize any system or tool outside of job responsibility Able to digest information quickly and perform assigned tasks efficiently Communicate clearly with internal and external customers 

about you: 

You must be a College Graduate, preferably related to Banking/FinanceYou must have 1-2 years of fraud or related experience in a banking and/or financial institution Must be able to pass certification post completion of training You enjoy talking to people on the phoneYou are empathetic, a good listener, and want to help othersHave a desire to grow and drive your career forward

WHY WORK WITH US

Competitive allowances and incentivesNight Differential RateHMO on Day 1 PLUS 2 dependents for FREELife Insurance package (FREE)Amazing work culture where you can learn and growFull Time

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: BillGoslingOutsourcingPH

Website – https://www.billgosling.com/careers

Apply now and wait for our recruiters to contact you or you may contact us at (+63) 917-512-2455 (BILL)

Our company was founded in 1955 in Toronto, Ontario, by John Rae. Originally operating as Allied International Credit (AIC), and focusing solely on accounts receivable management, the company quickly established roots in the U.K., and branched into the customer service realm. After decades of growth, the company changed hands but stayed in the family, when David Rae (John’s son), along with an investment team, purchased AIC from John. The family mentality has certainly stayed with the company, reflecting in the growth the organization has experienced since the very beginning… We Help You Grow Your Business Bill Gosling Outsourcing develops customer communication solutions for every part of the customer lifecycle, from start to end. 62 Years in Business 2,100 Team Members 9 Offices Worldwide