At TTEC, we’re all about the Human Experience. Elevated. As a temporary work from home to onsite Healthcare Customer Service Representative at Cainta, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.
What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Co
nsult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chatRespond to inquiries with active listening – identifying additio
nal needs and support any upgrades in products and servicesOpen and maintain customer accounts and informatio
nResolve technical issues with patience and understandingPositively participate in company events, team activities, and co
ntinuous learning
What You Bring to the Role
Completed either Senior High School or 2 years in collegeAt least 6 mo
nths call center or customer service experienceExceptio
nal English verbal and written communication skillsHandy with MS Windows and other computer applicatio
nsCustomer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitudeAbility to thrive in a dynamic environment
What You Can Expect
Competitive pay and performance-ba
sed incentiveKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bo
nus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:Company-spo
nsored HMO with Health & Wellness programs for you and your familyEducatio
nal assistance through tuition reimbursement
The Equipment You'll Need (Temporary Work from Home set-up)
Have the right co
nnection – a home internet co
nnection of 15-20 Mbps (you may do a quick check through Fast.com)Computer – we’ll supply and deliver at your doorstepMust be able to hard-wire (via ethernet cord) directly into your home modemMust have a quiet workspace that is within a reaso
nable proximity of your router so that you can plug in while working.
Your Health Matters (requirements for hired applicants)
· Candidates should always have one valid ID and Covid-19 vaccination card available.
A Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.