Client Services Supervisor | SIGN ON BONUS PHP 50K

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Valid for a long time

CLIENT SERVICES SUPERVISORWork for our global clients and immerse in our rich and diverse culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CLIENT SERVICES SUPERVISOR? Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.WHAT WILL BE YOUR MAIN RESPONSIBILITIES? NEW ACCOUNT SETUPParticipate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercisesonBOARDING OPERATIonAL SUPPORTConduct onboarding for new hires and nurturing long-term client and staff relationshipsEstablish a clear understanding of the client’s tactical strategic plansPrepare client/sales visit agenda and presentationsDevelop effective communication platforms for clients and staffAny other administrative task requested on a regular or ad-hoc basisDeal with client requests and troubleshoot problemsKEY ACCOUNT MANAGEMENTDrive inside sales initiativesStrengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous mannerAct as an escalation point and a major advocate of the clientEnsure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )Identify, develop, implement, and make recommendations on strategic value-adds (innovation)Assistance with Client IT RequirementsCoordinating the management of IT and equipment Purchase Orders with SuppliersRaising IT tickets for clients where necessaryFollow-up on installation progress or resolution of ticketsMaintain an inventory of purchased equipment and statusWHAT ARE WE LOOKING FOR? PERSonAL SKILLS QUALITIESProactive, resourceful, self-motivated, takes initiativeStrong communication skills (written and spoken)High service orientation.Ability to meet deadlines with excellent time management skillsCalm, polite, and professional behavior.Precise, accurate and attentive to detailsGeneral business knowledge.SPECIAL REQUIREMENTSWilling to Australian hours (Sydney)Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)Advanced knowledge of Google Doc, Sheets, Mail, CalendarExperience with Australian businesses is beneficialQUALIFICATIONS EXPERIENCEBachelor’s Degree from a orAt least three plus (3+) ’ experience

Experience the AweSOme Life with Satellite Office! Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team!Our employees’ happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com.Experience the Satellite Office Life.• We reward your ambition. We offer competitive compensation and benefits packages for our people.• Real people, real purpose. We support our people’s growth through continuous learning and development.• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.• We care. We believe in prioritizing our people and community’s physical and mental wellbeing.