CEBU CITY-Senior Operations Manager-Healthcare

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Valid for a long time

RESPONSIBILITIES:Lead and deliver complex client engagements that help identify, AAand implement creative business solutions for the company.Provide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.Participate in the development and presentation of proposals for business development.Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.Profit and LossEstablish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.Manage and drive performance from the Asst. Operations Managers in meeting SLAs and KPIsLead multiple LOBsPreferably with exposure on non voice accountREQUIREMENTS:At least 7 years of working experience in the related field is required for this position.Applicants must be willing to work in Asia Town IT ParkPreferably Managers specializing in Customer Service and CollectionsFull-Time position(s) available.Candidate must possess at least a Bachelor's/College Degree, any field.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.