Quality Analyst | Taguig

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Long-term validity

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Quality Senior Specialist.If you are a Quality Analyst looking for a global career, do not miss this opportunity!As a Senior Specialist for Quality Analyst, you will set the path to success by creating reports that will demonstrate findings which will facilitate improvement in design, training, compliance and operations. You are also expected to:KEY RESPONSIBILITIES:Conduct QA Orientation on Transaction Monitoring;Listen to calls to find the best practices and opportunities;Monitor trainees for coaching and phone certification;Provide feedback and evaluation to trainees, consultants and supervisors;Create coaching log and document;Conduct QA specific huddles pertaining to top drivers and transaction opportunities observed during certification;Conduct one on one coaching with consultant based on coaching model and coaching process and huddles; andDevelop and deliver training materials and other program initiatives, as needed.MINIMUM QUALIFICATIONS:At least 1 year of relevant work experience in the same industryExcellent written and verbal communication skillsWorking knowledge in MS Office applications and the InternetAbility to manage multiple projects simultaneously

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.