Client Services Analyst

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Valid for a long time

The Client Services Analyst position has been established to support all programs and Client Service team members.This position will have limited client interaction and will primarily focus on the backend duties necessary to manage the business and those items required of our team.Essential Functions and Responsibilities:• Prepare and submit Month End Invoicing• Prepare and submit Invoice Estimates• Complete, communicate, distribute and update contract cheat sheets for all programs• Partner with offline team to develop and distribute program scorecard• Conduct analysis in partnership with the CS Manager as needed including monitoring specialty call routing, call types, and impacts• Monthly CIM audits, corporate audit documentation kept up to date & submitted for audits, PCI & BCP documentation, etc.• Partner with appropriate teams to outline documentation and complete surveys (Quarterly) to meet Verizon Specific MSA Requirements & any other programs that have these requirements.• Preparation of Weekly/Monthly client business reviews• Ecovadis• MDWVA requirements• Client Reporting requests/issues• Call recordings (escalations)• Daily reporting needs• Distribution for all client issues (filter/fix accordingly)• Take lead in keeping client services Sharepoint up-to-date with key information• Act as a liaison for the Client Services Manager on client system access, restrictions, or issues (Verint, Remote silent monitoring, etc.)• Coordinate client visits in partnership with the Client Services Manager Requirements:1. Have earned a Bachelor's/College Degree of any field2. Must have at least 3 to 5 years of working experience in the related field is required for this position3. Previous related account management, sales, or customer service experience in BPO is required4. Must have experience in managing large accounts5. Have remarkable customer service skills and an entrepreneurial spirit6. Have strong leadership and communication skills7. Can resolve issues promptly8. Must have excellent MS Office and A-Plus skills9. Must have strong technology proficiency and excellent organizational skills10. Can handle high volume and wide variety or work within the confines of negotiated contracts11. Must be amenable to work shifting schedules12. Must be willing to work in Commonwealth Avenue, Quezon City

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.In short, we make it happen, one interaction at a time.To learn more, visit  http://afnicareers.com/philippinesFollow us on LinkedIn: https://linkedin.com/company/afniph