Customer Service Representative - ONSITE

Increase the font size  Reduce the font size 2022-09-28 IP Location 菲律宾 77
Industry Category Services Position Customer Service
Recruitment Department Number Of Recruits several
Work Location Metro Manila (NCR) Taguig Nature Of Work Full Time
Gender Requirements Male Marriage Requirement No marital status restrictions
Education Level Junior High School Work Experience No work experience restrictions
Age Requirement Above 18 years old Salary Package 26000-30000 PHP / Monthly
Updated Date 2022-09-28 Valid Until Long-term validity
Job Description

Are you ready for a Career Jump?

Do you like to connect with people? 

Do you like a role that is varied requiring you to offer a service on multiple levels?

We are looking for bright talent to join our amazing Mobile Account at Transcosmos McKinley Hill Manila!

Successful candidates will be responsible for handling service support calls, as well as promote and cross sell value added services to various customers!

Come and be a part of Transcosmos as we have a long history of over 45 years’ experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centres across 14+ countries, supporting over 30 languages and counting. Transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies.

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy, safe and encouraging work environment in the premium district of Mckinley Hill, Taguig.

As a Customer Care Agent you would be responsible for the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities in a fast paced, highly demanding and rewarding environment. 

Minimum Qualifications:

•         At least high school graduate.

•         Good to excellent English communication skills.

•         Highly customer-focused.

•         1 years’ experience in the BPO industry.

•         Flexible to work on a shifting schedule / Grave yard shifts. 

If this sounds like you then apply within!

Key Benefits:

·       15 days during your first year of service + Public holidays

·       Life And Accident Insurance

·       Medical Insurance

·       ERP Scheme

And then Fringe benefits upon regularization (6 months) are: 

o  Sickness allowance of five (5) days per calendar year. 

o  Healthcare Allowance

o  Vision Care Allowance

o  Regularization Allowance Payment up to 2K

And much much more!

CLICK THE "APPLY NOW" BUTTON AND BE A STEP CLOSER TO SUCCESS!

Next Steps:

We are looking to fill this role as soon as possible and aim to come back to you within the next 14 days. If you are successful, you will be invited to an interview.

You must be eligible to live and work in the Manila to apply for this position, Valid NBI (6 months to 1 year from date of joining). documented evidence of the eligibility will be required from candidates as part of the recruitment process.

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More>Company Introduction
Founded in 1991, transcosmos Information Systems (TCIS) is an expert in the delivery of high quality, personalized IT and Customer Support Solutions to blue chip companies around the world. Leveraging its operational centers in the UK, Central Europe and Asia, transcosmos Information Systems (TCIS) is able to provide a truly blended, low cost, multi-lingual, 7 x 24-hour support capability covering: • IT Service Desk • Technical Customer Service Centres • Desk Side Support • Infrastructure & Data Centre Support • Implementations & Roll-outs Delivered to the highest standards and using ITIL best practices, our Professional Services team creates customised solutions according to our clients exact business requirements. Our innovative thinking and creative technology solutions have helped companies challenge the way support is delivered; improving customer experience, efficiency and quality whilst driving down costs. It is this combination of our people and technologies that have made transcosmos the unique company it is today. Our passion, honesty and integrity have created a culture that encourages commitment and dedication to our clients and staff. Over eighteen successful years in business has led us to conclude that our relationships thrive because of our: - ability to consistently deliver first class support services regardless of location - drive to deliver least-cost solutions without compromising quality - shared values and a partnership approach to business relationships - flexibility & ‘can do’ attitude trasncosmos is more than just a vendor to our clients; we’re a trusted partner in the business. We are proud that some of the world’s largest companies have put their trust in us! Specialties Managed Services, IT Service Desk, Customer Support, Technology Solutions, Infrastructure Services, Help Desk, Multilingual, Local Services, Desk Side Support, Technical Customer Services


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