Direct Debit Collection Executive (B2B Environment) | Work from Office (Angeles)

JR-7674: Direct Debit Collection Executive (B2B Environment) | Work from Office (Angeles)

Cloudstaff, one of the Best Companies to Work for in Asia, is looking for a Direct Debit Collection Executive to be part of an amazing client!

Job Description

• Keep track of declined credit card and bank direct debit transactions. Download the declined direct debit reports from the Payment Gateway and Bank portals and

maintain an up-to-date listing of declined transactions by reason code.

• Contact customers in various methods to follow up on unpaid direct debit installment payments, including over the phone and via email.

• Work closely with Flick Branches to resolve customer issues and disputes relating to a direct debit account and subscription service set-up and unpaid installments.

• Investigate, identify and resolve any account, service and payment plan set-up issues and escalate to the appropriate internal department for resolution.

• promptly escalate delinquent accounts to a third-party collection agency when proper collection procedures have been followed and all efforts have been exhausted.

• Ensure all direct debit payment plans such as AutoPay and Scheduled Pay are setup correctly in the Surepayd payment portal.

• Ensure all customer automated notifications are active and have been received by customers, in particular notification on card expiry.

• Ensure customer billing accounts are accurate and any customer requests are dealt with in an efficient and effective manner.

Salary Range

To be discussed

Work Setup

■ Work From Office

■ Angeles City, Pampanga

■ Morning Shift

Qualifications and Requirements:

• Minimum 2 years B2B Collection experience in a high transactional volume environment

• Cash application and bank reconciliations experience

• Experience in Recurring Direct Debit payment plans

• Experience in Subscription-based services

• Previous experience working in a decentralized business environment

• Experience working with Payment Gateways and bank portals

• Strong written and oral skills

• Collection and Negotiating skills

• Strong attention to detail and accuracy

WHY WILL YOU LOVE WORKING WITH CLOUDSTAFF?

Cloudstaff is a company that demonstrates commitment and dedication to customers, and it all starts with how the staff is treated. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

Perks and Benefits

✔ Competitive salary package and benefits

✔ Fun and extravagant online and live events

✔ Relaxation and recreational facilities

✔ Overflowing quarterly perks

✔ ongoing career advancement opportunities

✔ 5-day work week

✔ HMO + 1 free dependent on the 16th day of employment

✔ Physical and mental wellness support

Seize this awesome opportunity today!