2022-09-28
IP Location 菲律宾 188| Industry Category | Services | Position | Customer Service |
| Recruitment Department | Number Of Recruits | several | |
| Work Location | Metro Manila (NCR) Pasay | Nature Of Work | Full Time |
| Gender Requirements | Male | Marriage Requirement | No marital status restrictions |
| Education Level | Open to all levels | Work Experience | No work experience restrictions |
| Age Requirement | Above 18 years old | Salary Package | Negotiable |
| Updated Date | 2022-09-28 | Valid Until | Long-term validity |
MicroSourcing is looking for a Team Leader with Zendesk experience to be assigned to our online retail account in Australia.
Responsibilities:
• Support Customer Experience Manager
• Lead the team in answering all queries relating to customer enquiries including online orders to deliver an exceptional customer experience
• Manage all enquiries across all channels including phone, email, and social media
• Liaise with Buyers, Allocators and Australia Post to resolve queries where necessary
• ongoing training and coaching for team members
• social media monitoring, responding
• Will be able to take calls and chat or other assistance from the team whenever needed
• Send weekly reports
Qualifications:
• Customer Focus, superior customer service
• Friendly, positive
• results orientated
• Delivering results
• Strong communication
• Time management
• Developing others
• Exceptional English communication written and verbal
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