NON-VOICE HIRING FOR AIRLINE ACCOUNT! AT LEAST 6 MOS. BPO EXP. NEEDED!

Hiring for CUSTOMER SERVICE SPECIALIST! US AIRLINE ACCOUNT!

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!

Qualifications:

Pre-Requisites

• High school diploma or equivalent

• Customer service background desired but not required

• PC skills (Word/Excel) required

• Strong customer service orientation

• Exceptional Listening/Communication skills

• Must have acquired 80% or higher in Customer Service and Product Training classes

Critical Success Factors

• Strong communication skills

• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted

• Attention to detail; able to focus on Customer interaction while problem-solving

• Ability to perform multiple tasks simultaneously

• Quality focused

• Participates; while working in a remote environment joins meetings, huddles, trainings, activities

• Decision making skills

• Organizational skills

• Problem solving

• Team player

• Flexibility in following a schedule

Task:

Provide excellent customer service:

- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

- Excellent writing skills; able to translate Customer communication rapidly and effectively in chat

- Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers

- Solve problems systematically, using sound business judgment, and following through on commitments

- Respond to customers in a polite and courteous manner

- Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

- Establish rapport via chat or phone quickly, and remain positive and upbeat

- Express thoughts and information clearly and succinctly

- Inspire confidence and positively influence the behavior, actions, and thoughts of others

- Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change

• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member

Demonstrate strong data entry skills and proficiency in the use of a PC.

Recruitment Process:

1st – Submit your application

2nd – online Assessment (will be sent in your email)

3rd – Initial Screening (Over-the-Phone)

4th – Initial Interview (Over-the-Phone)

5th – Language Assessment (Over-the-Phone)

6th – Final Interview (Over-the-Phone)

*Read carefully the details before applying to help you out in terms of the application process.