Customer Service Supervisor

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	27000-35000 PHP / Monthly
Updated Date	2022-09-28	Valid Until	Long-term validity

If you’re passionate about creating the best customer experience for our patients and improving systems and processes, the Customer Service Supervisor role is for you. MedGrocer uses technology to provide trailblazing solutions toward a healthier, more caring, and more systematic Philippine healthcare system.

The Customer Service Supervisor oversees teleconsult operations and ensures we’re able to effectively serve our patients. You will be leading a team of doctors and collaborating with different teams of innovators and problem solvers.

Key Responsibilities

Monitor and manage day-to-day teleconsult activities and performanceLearn and cascade new systems and processes to doctorsAssist in training and onboarding new doctors on deployed systems and processesProvide guidance and recommendations for performance improvement of medical staffPrepare reports on systems development and medical staff performance

Minimum Qualifications

3 or more years of experience as a customer service supervisorExperience in managing healthcare programs is a plusExperience in leading a team

MedGrocer's digitally-enabled online pharmacy, corporate clinics, and patient programs empower our customers to get their medicines conveniently, cost-effectively, and intelligently. We serve 500,000 patients either directly or through partnerships with employers and pharmaceutical companies.