Order Execution Specialist (At least 3 years experience | Morning Shift)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-28	Valid Until	Valid for a long time

IN THIS ROLE YOU WILL:

 Order Management

Generates Shipment ListNotifies Customer of Promise Delivery DateCoordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and InspectionsProvides Shipment Confirmation to CustomersGenerates, Uploads and Forwards Invoices (Business Systems/Customers)Identify items for receipting, ensures that they are the correct items and quantity.Identifies and notifies Order Management/Logistics of any updates/issues with the receipted items.Facilitates emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)

Order Screening

Checks for Completeness of Commercial Requirements Provides product lead time based on system data (standard product lead time)Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).Validates and calculates pricing using system toolsCheck and extracts customer-specific information from business systemsAssesses customer commercial request/requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc.)Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support groupEscalates model configuration issues to product configuration solutions teamEscalates requests to Tool Administrator for systems-related concernsSubmits Request for Model SetupsAnalyses, qualifies, and completes Change Order Requests Check and extracts customer-specific information from business systems

Order Entry

Enters Data/Order/Items into Business SystemUpdates order/quote records/data/status in BusinessSystemGenerates, sends Customer Order AcknowledgementCoordinates with other teams/support to complete the request of customersResponds to Level 1 general inquiries and requests received from mailbox and identify need for escalations

Records Administration 

Monitors incoming emails in common mailboxes.Acknowledges receipt of customer emails/POs/RFQsSubmits Request for Address Book set-upVerifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.Saves/Uploads/Archives Communication Records Generates Transaction Records Generates Order/Backlog Report

Invoice Dispute Resolution

Identifies, reviews and resolves invoicing disputesCommunicates with the Collections, Cash Apps, Tax Department, Financial Services Team and discuss options on resolving the invoice disputes and Credit Approval.

Returns Administration

Gathers information preliminary information on warranty claim and goodwill request.Requests for Credit notes for product returns; incorrect billing/charges; data-entry errors

Continuous Improvement and Innovation

Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management.

FOR THIS ROLE YOU WILL NEED:

Education: Graduate of any 4-year courseJob Related Experience: At least 2.5 years in order management or similar support/functions

Specific Knowledge:

General understanding of the quote to cash processIntermediate MS Office Application Knowledge on Business systems and tools like Oracle, CRM, FileNet is an advantage Familiarity with Emerson Automation Solutions products/services

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers