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Hiring for CUSTOMER SERVICE SPECIALIST! US AIRLINE ACCOUNT!

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!

Qualifications:

Pre-Requisites

• High school diploma or equivalent

• Customer service background desired but not required

• PC skills (Word/Excel) required

• Strong customer service orientation

• Exceptional Listening/Communication skills

• Must have acquired 80% or higher in Customer Service and Product Training classes

Critical Success Factors

• Strong communication skills

• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted

• Attention to detail; able to focus on Customer interaction while problem-solving

• Ability to perform multiple tasks simultaneously

• Quality focused

• Participates; while working in a remote environment joins meetings, huddles, trainings, activities

• Decision making skills

• Organizational skills

• Problem solving

• Team player

• Flexibility in following a schedule

Task:

Provide excellent customer service:

- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

- Excellent writing skills; able to translate Customer communication rapidly and effectively in chat

- Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers

- Solve problems systematically, using sound business judgment, and following through on commitments

- Respond to customers in a polite and courteous manner

- Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

- Establish rapport via chat or phone quickly, and remain positive and upbeat

- Express thoughts and information clearly and succinctly

- Inspire confidence and positively influence the behavior, actions, and thoughts of others

- Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change

• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member

Demonstrate strong data entry skills and proficiency in the use of a PC.

Recruitment Process:

1st – Submit your application

2nd – online Assessment (will be sent in your email)

3rd – Initial Screening (Over-the-Phone)

4th – Initial Interview (Over-the-Phone)

5th – Language Assessment (Over-the-Phone)

6th – Final Interview (Over-the-Phone)

*Read carefully the details before applying to help you out in terms of the application process.