Lean Digital Transformation Manager (URGENT)

Responsibilities:

·      Interact with Clients for understanding Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills 

·      Direct the identification of gaps and Transformation improvements in the various processes 

·      Develop and Execute Key Process Excellence, Automation & Digital Transformational Project Roadmaps for the aligned businesses to deliver contractual/non contractual productivity, customer experience and other P&L impacts, as agreed with the business 

·      Lead Black Belt Level – High Impact Projects – Lean Six Sigma, Automation, Transformation 

·      Coach & mentor Green Belt & Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects 

·      Provide innovative leadership driving quality performance, automation projects 

·      Ensure the use of problem solving and root cause analysis where necessary  

·      Lead Value stream Mapping and Problem Solving & Ideation Workouts with the aligned businesses 

·      Monitor & audit the deployed processes for effectiveness & efficiency 

·      Responsible for leading Process & Digital Ideation events and setting up Visual Management of dashboards & metrics 

·      Responsible for generating business impact for the clients using the CI methodologies and frameworks 

·      Be the cultural change agent, Drive robust governance with stakeholders & Risk Assessments 

·      Collaborate with various departments, offshore/onshore support personnel, and vendors to meet business needs 

·      Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization 

·      Validated ability to work efficiently in a team setting as well as independently  

Minimum qualifications

·      Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects  

·      Excellent Problem Solving & Analytical bent of mindset 

·      Green Belt Trained/Certified  

·      Good knowledge on Automation + Robotics + Other digital technologies 

·      Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs 

·      Ability to engage effectively with Senior Leadership, Customers and people from all levels of the organization – good Communication Skills 

·      Ability to work independently with a sense of urgency  

Preferred Qualifications/Skills

·      Domain SME Preferred – Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage