Job summary
The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.
Responsibilities include, but are not limited to:
Working on Complex vendor queries and resolving the queries in a time bound mannerWorking on underlying issues and fixing the root cause/sLiaising with internal teams to understand vendor issue and working towards resolutio
nContacting internal stakeholders and coordinating with them on vendor queries
Working Conditions:
Normal Office Environment.Report daily to the Pasay office.This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.Work during Holidays as may be required by the Company.May be asked to render overtime on critical and peak times as may be required by the Business.This role is expected to talk to customers to resolve issues.
Basic Qualifications
Good Communication skillsExperience of working on time critical/ time bound processesWorking knowledge of Outlook, Excel and WordWilling to work on night shift.This is open for fresh graduates of Finance courses in University.
Preferred Qualifications
Advanced Excel skills are advantageousPost-graduation or a Master’s Degree Accounting/Finance Prior experience of 5+ years in Accounts Payable operations.Experience in the BPO industryKnowledge of Oracle Financial Application (OFA) experience is preferredKnowledge around supplier/vendor payment queries will be preferred.Experience in 6 sigma Methodologies- Participated in Lean Projects, Quality circles & Creative work groups
About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About the Customer Service Team
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.