The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards.Responsibilities:Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authorityOperations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirementsCustomer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segmentsPeople Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnelQualifications:Bachelor’s Degree, preferably in Business Administration or related disciplinesExperience in branch banking operationsBusiness acumen; Financial markets and economic conditionsIn-depth knowledge of the Bank’s products and services including its digital platformsProbing and spotting opportunities; skill in uncovering needs of clients during conversationsStrong communication and presentation skillStrong analytical and problem solving skillsGood decision making skillsAbility to mobilize teams to achieve results; Performance appraisalHigh level of initiative and innovation; Pro-active and forward lookingCustomer-centric and service-orientedAble to handle and deal with people from various socio-economic classesHigh level of integrity; Reliable and trustworthy; Takes accountabilityPossesses good work ethics and positive attitude and behaviorTeam playerGoals and results-orientedHigh attention to detail
Founded in 1851, Bank of the Philippine Islands is the first bank in the Philippines and in the Southeast Asian region. BPI is a universal bank and together with its subsidiaries and affiliates, it offers a wide range of financial products and solutions that serve both retail and corporate clients.BPI's services include consumer banking and lending, asset management, insurance, securities brokerage and distribution, foreign exchange, leasing, and corporate and investment banking.The bank has a network of over 800 branches in the Philippines, Hong Kong and Europe, and close to 3,000 ATMs and CDMs (cash deposit machines).The establishment of BPI, originally known as El Banco Español Filipino de Isabel II, ushered in the start of the Philippine banking and finance industry. The bank performed many functions, from providing credit to the National Treasury to printing and issuing currency, making it in effect the country's first Central Bank. BPI proudly carries on this tradition, financing many private and public sector initiatives and enterprises in support of economic growth and nation building.BPI is acknowledged as a leading provider of financial services in the Philippines.
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