The objective of the Global Business Consulting Group (GBC) is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients.
Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/Workspace desktop views and building and modifying financial models in Excel using databases.
Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product.
Responsibilities:
Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data; this includes product demo
nstrations and client training co
nducted both on-site and remotelyCo
nstruction of detailed spreadsheets and Excel models that support client research and analysis activitiesEnsure a high level of customer satisfaction, focusing on quality and expertise.Co
nsistently upgrade your knowledge ba
se and product expertise in order to co
nstantly improve overall client experience for demos, trainings and supportReview sales opportunities with account managers and assigned salespeopleCollaborate closely with and maintain a co
nsistent dialogue with Account and Sales teams to ensure a coordinated approach to beneficial support services, with a particular emphasis on global investment banks and investment management firmsCo
nsolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needsWorking with the technical teams to test and validate product installatio
nsResponsible for answering client queries via phone queue and shared email inbox, particularly during times of high volumes/unusual resourcesCoordinate with the other Co
nsultants and internal teams to maintain a global structure during roll-outs.
Skills and Experience Required:
Bachelor's Degree in relevant subject (Accounting/Finance or Data Science)Preference for post-graduate qualifications (Account/Finance or Data Science)1-2 years of relevant work experience in Corporate finance/Investment Management or Data Science (Including completed internship)Excellent VBA/API skillsExcellent presentation, written communication and social skillsAbility to work well within and influence teamStrong customer relatio
nship and co
nsultative focus for both internal and external customers
Additional Information:
Support APAC or AMERS shiftOccasio
nal Weekend Coverage also required in additio
nal to regular business hours (compensated by in-lieu holidays)Each Co
nsultant covers a specific shift but may be required to rotate with other Co
nsultants at times. Queue support methods Co
nsultants cover include phone, e-mail, and chat.
LSEGLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Data & AnalyticsOur acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets.And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers.FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research.The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarksCapital MarketsWe offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest).Post TradeWe support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain.A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering.Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.