IT Service Delivery Manager

Qualifications:

Bachelor’s degree in computer or Information Science-related fieldFive (5) years of IT project management experienceHave experience in handling HP/Dell/Cisco devicesExcellent analytical, logical thinking, and problem-solving skills.Thorough understanding of project management principles and planning.Thorough understanding of information technology procedures and practicesProficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.Willing to work in a Hybrid setup and report in QC or BGC Office

Duties and Responsibilities:

Defines program value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. Manages resources (i.e., capital requirements and human capital, etc.) to complete program on time and within budget.Drives all aspects of IT Program and Portfolio activity, including collaborating and coordinating across all IT and business segments. Validates project viability and help teams decide best methodology to be applied to each project.Drives the development and execution of project plans by working with project teams to define, sequence, and estimate duration of activities and determine schedules to meet project and program objectives.Ensures consistency and adherence to NYGCI (and clients) standards, processes, and policies for all projects.Manages all aspects of the program execution including chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting.Facilitates and manages resource planning, cost estimation, budget development, and cost control.Will assist engineers with onsite deploymentsWill provide additional assistance on deployments to engineers if needed onsite/offsiteHandle the schedule of deployments of engineersIdentifies the resources required for each deploymentWork closely with Business Development Team to grow business in IT Managed ServicesCreates and submit status report on each projectAdditional tasks may be required