IC Specialist

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasay	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Job Responsibilities:

 Responsible for the day-to-day quality and integrity of the Incident Management process (real time) Coordinate high priority ticket handling Facilitate outage/significant event communications, remediation, records, and reports Ensure ticket response thresholds are met throughout the entire Incident Management lifecycle Liaise with global SMO team and Service Managers where applicable to provide real time feedback about increased volumes incoming to the Service Center and cooperate in developing and executing mitigation strategies

Job Requirements:

Three (3) years of IT support experience troubleshooting hardware, software and networking related issues, support experience on MS Office 2007 or 2013 and Windows Active DirectoryProven Customer Service experience in the Information Technology field, handling challenging and unique situationsEffective communication skills – written, verbal, listening Ability to present and communicate to small groups which may consist of peers and/or managementITIL Foundation Certification preferred, ITIL Intermediate Certification preferred and Experience with ServiceNow preferred