Preferred qualifications
· Experience in customer service or technical support a huge plus
· Experience writing support content (help articles, email templates, etc.) for a global audience
· Experience working in a content or knowledge management system (CMS/KMS)
· Working knowledge of Google Docs
· Tech savvy with good orientation for early technology adoption
Job duties
· Write, edit, and publish internal communications/announcements for Google support agents
· Clarify announcement details with Product Support Managers and other product SMEs
· Stage announcements in client’s proprietary agent communications tool
· Review content for accuracy and adherence to editorial guidelines and quality
· Manage announcements for multiple products, ensuring publishing target dates are met