Organizational Excellence Director | Davao

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Long-term validity

Organizational Excellence Director in this role get to:Responsible for the overall process improvement activities with the client assignedLead SWAT projectsProvide direction to the Performance Managers and Business Analysts in achieving internal and external goals by exemplifying the core values of the organizationLead the Client OE team in supporting the Service Delivery team to achieve client and employee satisfaction, while earning maximum potential revenue and margin, through sustainable and repeatable strategies following Sutherland’s Model of ExcellenceLead the Client OE team in process improvement activities through reduction of variation and wastePartner with the Client Team and Business Lead in achieving optimal results on efficiency metrics, promoter status and financial goals, and upholding compliance in all organizational standard procedures and policiesProvide direction, coaching and development to the team and managing the team’s performanceProvide consultation for technical methodologies (i.e. Six Sigma, Lean Sigma, COPC, Change Management, Project Management, etc.)Our most successful candidates will have:Earned a Bachelor’s Degree in any field (Post-graduate degree and certifications, an advantage, but not required)Six Sigma and/or Lean Sigma trained and/or certified (COPC Registered Coordinator, an advantage, but not required)At least 8 years of experience in the same industry (with 2 years in a Director capacity)Lead experience in various operational functions in the industry (Training, Quality, Workforce, Operations)Excellent Project Management skillsExcellent Change Management skillsStrong background on process improvement

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.