Content Technical Writer and Editor

Technical Writer

Technical Writer Job Responsibilities:

Writes about technical subjects for technical and non-technical audiences.Creates scripts for video tutorials.Tests and updates existing documentation.Adheres to and updates in-house style guide.Creates infographics and screenshot markups.Write, edits, and help sections update User Experience (UX) and User Interface (UI) copy.Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.Works closely with subject matter experts, engineers, developers, and product marketing team.Monitors analytics on usage of online product training materials as well as those embedded within the product.Collects user data to determine areas of documentation that need revision and updating.May serve on quality design, product development, or user experience teams.Writes explanations of care interventions that are understandable for patients, families, and medical personnel at all levels of expertise.Works with scientists and researchers to draft grant proposals and write articles for non-specialist readers.

Technical Writer Qualifications/Skills:

Ability to write user-friendly, engaging copy about highly technical subjects.Ability to understand and accurately translate technical information for a general audience.Familiarity with content and learning management systems (CMS and LMS).Facility with documentation publishing software, such as MadCap, RoboHelp, or Wikis.Excellent problem-solving ability and attention to detail.Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API).Past use of Agile/Scrum or similar collaborative tools a plus.

Education, Experience & Licensing Requirements:

BA in English, writing, communications, curriculum development, or software/computer engineering.MA in technical writing a plus.Society of Technical Writers certification a plus.Strong written communication skills.Ability to prioritize multiple simultaneous deadlines.2-3 years of technical writing experience.Worked as a Copy Editor.Experience with product development, including past use of product development software.Teaching, grant writing, or scientific publishing experience a plus.Portfolio of technical writing samples for review.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.