NOC Analyst (Work from Home)

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Manila City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	35000-45000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Valid for a long time

A NOC Analyst (NOC) works on the Technology team to support our clients’ infrastructure as well as our internal systems. They possess a breadth and depth of knowledge of client's networks/infrastructure and provide guidance and support teams. 

The day-to-day responsibilities involve Alarm handling and escalation, proactive management and configuration of internal back-end systems, MSP tools (RMM/PSA/IT Glue), handling escalation of user/technical issues, assisting the project and security teams with deployments and enforcing best practices.

Management

The NOC Analyst reports to the NOC Manager

ResponsibilitiesAs a NOC Analyst, your responsibilities include:Initial troubleshooting of system alerts related to our clients’ back-end infrastructure which may include Networking/Backups/Servers/Appliances/SaaS Apps.Ability to escalate tickets in a timely manner after initial diagnosis. Understands the impact of service outages and has a “client first” mentality. Work in creating better workflows to accelerate troubleshooting / Monitor and alerting Working with the RMM Team to maintain and patch clients’ back-end infrastructure systems including servers, networks, cloud systems, security systems (including MDM), and workstation patchesAssisting global NOC team after hours and continuing our “follow the sun” support model.Assisting with the maintenance and upkeep of internal procedures.Minimum Requirements Include:Proven experience as an IT Technician or relevant position.Experience in evaluation of network performance.Knowledge of Windows ServersKnowledge of macOS and Apple ProductsKnowledge of virtualization technologies (ESXI and Hyper-V)Server hardware experience with DellBasic knowledge of Networking