IT Service Desk

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Job Description:Communicate updates/questions/resolutions to customer in EnglishTranslate customer issues/queries/requests into English within the Service Management tool so that 2nd & 3rd line teams can understand.Using remote control tools solve 80% of issues on the first interaction with the customer.Analyze problem management data to identify key trends and recommend remedial action (process improvement).Be a mentor to junior staff. Assist with Local Office IT, Desktop Engineering, and project specific assignments as needed.Act as a first line resource on all support issues and requestsProvide support to other teams as appropriate or directed.Provide ‘How To’ guidance and training to users and junior co-workers on common application issues/requests.Take ownership and responsibility of each incident and request to ensure the customer experiences a proactive and helpful support service.Participate on global and regional project teams.Keep processes, knowledgebase up-to-date.Work on continual service improvement objectives as given by line manager.Perform other duties as required. Job Requirement:Bachelor’s Degree in Computer Science / related field or School diploma and 2 years IT experience in a network environment utilizing PC / server software; or equivalent combination of education, training and experience.Knowledge of Microsoft Server, Workstation and network technologies.Knowledge of industry standards in regards to system and network administration.Ability to solve PC related problems utilizing remote control tools.Excellent verbal and written communication skills.Strong analytical and troubleshooting skills.Candidate must be willing to work in shifting schedule.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countriesUnleash Your PotentialIt takes curiosity and intellectual courage to accomplish great things. It takes brave minds to bring powerful ideas to reality and transform healthcare.We are a diverse, global team that shares a passion for collaboration and solving complex problems.Together, we help customers drive healthcare forward.Join our #braveminds movement and see where your skills can take you