The Database Administrator is responsible for the day-to-day operations, monitoring, health, and performance of the database tier across the global enterprise. Dbasensure the availability data and consistent performance of various corporate applications.
In this role you will:
Microsoft SQL Server Databa
se administration and maintenancePostgreSQL Databa
se administration and maintenanceInstall, configure, and maintain databa
se servers and processesMaintain development, QA, and production databa
se server enviro
nmentsAssist developers with query performance tuning and schema fine-tuningProvide 24x7 support for critical production system via on-call rotatio
nImplementation of complex databa
se schemas, procedures, triggers, and functio
nsEnforce co
nsistent databa
se standards across the global enterpriseAutomate backend tasks via custom SQL s
criptsCreate Users and assign permissions ba
sed on the level of databa
se access, roles, and functio
nDesign databa
se backup and restoration strategy for BAU operations and disaster recoveryMo
nitor databa
se server and performance tuningApply databa
se optimization techniques such as partitio
ned tables, queues, SQL programming, execution plans, data file management to support different usage, full range of Backup and Restore strategies, Indexes, XML optimizatio
nWrite different databa
se objects like stored procedures, functions, triggers etc., ba
sed upon best practicesCoordinate with internal and external resources to understand and implement data requirementsPerform databa
se capacity planning from a computing resource, storage, and backup perspectiveAttend to service requests and incidents ba
sed upon Service (SLA) and Operatio
nal (OLA) Level AgreementsProvide Root Cause Analysis (RCA) for databa
se related incidentsReview and deploy change requestsReview and deploy SSRS and PowerBI reportsReview and deploy SSIS packagesPerform SQL Server upgrade and/or migration from on-prem to cloudPerform Databa
se cloud operations in AWS and/Azure
We are looking for someone who has:
Bachelor’s degree in Computer Science or any Information Technology related course.Understanding of data analysis, business principles, and BPO operations8 years of experience as a SQL Server DBA or similar role5 years of experience as a PostgreSQL DBA or similar role8 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server5 years of experience in SSRS and PowerBI SSRS Report Server3 years of experience in databa
se upgrade and migration projects from on-prem to AWS and/or Azure5 years of experience with Windows server, including Active DirectoryExperience in SSAS a plus (Cube development, Understanding of dimensions, measure group, measures)Experience in Sisense a plusMicrosoft and AWS certifications a plusCritical thinker and problem-solving skillsGood interperso
nal and communication skills
For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).