IT Supervisor (Rizal)

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Cagayan Rizal	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

CUSTOMER FOCUS

Ensures quality service support for all the internal clients, such as Stores, Branch Back Offices and Warehouses.Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes Providing assistance to the infra team in developing contingency plans in case of network failure. Assist the infra/infosec team during IT security regular audit.Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.

MANAGING PROJECTS/PROGRAMS:

Provides support in the management of data entry, troubleshooting and data preparation (data standardization and analysis.)Performs 24x7 monitoring.Performs end of day tasks.Audit and review reports to ensure full cycle, data integrity and completeness of the EOD tasks.Determining system reload and backup procedures for database and critical applications.Point of contact for any Project team's pilot testing, UATs and roll-out. Must always be available to support Warehouse/Store when business needs arise.Actively participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) drills.evaluate hardware and software requirements.Branch Helpdesk Management and Monitoring.Manage the report running schedule and process.Generate and prepare data reports when and whenever required for management and service level compliance.Proposes and develops process improvements concerning workflow issues, performance or other issues for data management activities.

OPERATING EQUIPMENT

Monitor and ensure all devices (Switches, Routers, Computers and other IT peripherals) are working properly and compliant with the latest security policies/ standards.Monitor and maintain IT equipment in the Stores, Branch Back Offices and Warehouses.Disseminates support related tasks or responsibilities.

PEOPLE MANAGEMENT

Participate in hiring, selecting IT staff, managing team schedules and providing work assignments.Directing the work of IT assistants, setting priorities and coordinating their activities.evaluating and verifying employee performance through performance evaluation techniques.Identifying and ensuring staff development programs.Ensure all IT assistants adhere to the agreed service level.Ensure all IT assistants always go beyond and above the expected level of performance.

OTHERS

Performs other jobs as may be assigned by the position’s immediate Superior.Living in the assigned area

JOB QUALIFICATIONS:

Technical Skills

Intermediate to advanced Hardware and Software troubleshootingdocumentationsProficient in MS Office Application, SQL and Database ManagementProficient in Windows, MAC & LinuxManages support staffBasic Network troubleshooting and setup

Alfamart. Your newest and friendliest mini-mart.The SM Food Retail Group enters mini-mart retailing through a partnership with Alfamart. Known as one of Indonesia’s leading mini-market chain operators with more than 15,000 branches across the country, Alfamart’s success is in offering basic necessities and other last minute purchases to customers in an easily accessible and comfortable mini store set-up. With the addition of Alfamart, SM is able to cater to new sets of consumers untapped by more conventional retail formats.Alfamart offers basic groceries, select SM Bonus products, fresh items, and personal hygiene products at affordable prices. It also has a bills payment counter and a prepaid loading station for added convenience to shoppers. Alfamart stores are situated within neighborhoods and near public transport terminals for added accessibility to residents, tourists, small food retailers, and more as needed.Today, Alfamart has already surpassed the 1000-store mark, opening its first stores at the south of Manila; Cavite, Las Piñas, Imus, and Muntinlupa. And similar to the previously opened stores, the succeeding branches to be opened will also be located in high-traffic and very accessible areas where the demand for quick, easy, and friendly service is very much appreciated.Alfamart reaches out to different types of customers and provides everything from their smallest to biggest needs. Moreover, Alfamart helps uplift communities by providing employment for locals who can conveniently walk their way to work because the store is near where they live, saving both time and money. Alfamart also gives perfect opportunity for small property owners to earn by leasing their space, assuring them of stable livelihood within the contract duration. By not only serving communities but also helping uplift them, Alfamart lives up to its tagline “Always Here for You.”