Urgent Hiring: IT Helpdesk Support

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Perform Issue Fixes using Knowledgebase, Request Tickets Management - Provisioning of basic tasks Basic Application Support using Known Issues. Be Responsible for BAU Housekeeping / PM / GZA - Execution and Co-ordination activities, Execute and Co-ordinate for Projects Maintain

Description of Responsibility

Troubleshooting - Desktop, Voice, Server (first level) issuesDesktop, Laptop, Voice services provisioningNetwork - End user connectivity provisioningOn ground support for peer tier teams during GZA and breakfix

Experience: At least 3-4 years of experience in troubleshooting issues related to Desktop Management. Good in using IT Service Management tools (ServiceNow, AD, SEPM, WSUS, Backup Exec, DLO, etc)

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Work Sep-up: On-site; Pioneer Street, Mandaluyong City

Qualifications:

Must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalentWith above average oral and written communication skills Team playerHighly analytical and strong stress toleranceMust be willing to work on night shift, rotating schedules, weekends, and holidays

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RRD is a leading global provider of integrated multichannel marketing and business communications solutions. With more than 52,000 customers and 42,000 employees across the globe, RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to effectively create, manage, deliver and optimize their multichannel communications. From digital to print, creative development to fulfillment and logistics, we augment tactics with consultative expertise. We produce streamlined solutions that maximize your communications spend while focusing on new targeted channels and opportunities to rebuild your communications strategy. Specialties Digital Marketing, Creative Services, Advanced Analytics, Business Process Outsourcing, Content Management, Direct Mail, Commercial Print, In-Store Marketing, Packaging and Labels, Printed Electronics, Print Management, Global Distribution, and Kitting and Fulfillment