Technical writers (documents specialists) create technical documentation, including user documentation, how-to guides, integration guides, computer systems operation guides, and product specifications that increase the experience for the digital platform. They work with other subject matter expert to ensure that the information they provide is accurate and easy to understand.
Research to gather information from subject matter experts to develop,
organize, and write procedure manuals, technical specifications, edit
existing and process documents in alignment to IT service management. Will also maintain information flow charts that uphold organizational and legal standards and allow for easy data migration.
· Develop comprehensive documentation that meets organizational standards and maintaining detailed databases of appropriate reference materials, including research and usability tests as well as developing innovative approaches for improvement.
· Write user-friendly technical guides that meets the needs of the target audience, turning insights language that sets our employees up for success
· Create and revise documents to be consistent with established format and quality style guides. Ensure consistency in presentation, tone, grammar, and style.
· Identify and resolve documentation issues related to procedures, concepts, organization, presentation, and usability.
Proven ability to quickly learn and understand complex topics
· Previous experience writing and maintaining technical documentation and procedural materials for multiple audiences
· Superior written and verbal communication skills, with a keen eye for detail
· Experience working with technical teams to improve user experience overall experience
· Proven ability to handle multiple projects simultaneously, with an eye for prioritization
· Experience with working in a technical environment
Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work. We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.