Terminal Control Centre Specialist

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

1.Terminal Monitoring- Responsible for monitoring the provincial bus movement within the terminal and ensuring the smooth flow of departure and arrival trips as per the set Terminal Schedule. 

Monitors and ensures the smooth flow of the overall bus movement in the terminal by utilizing the Terminal Operating System (TOS) and real-time live footages from the closed-circuit television (CCTV) in the Terminal Management Centre (TMC), which is the Command Center/Control Room)Monitors the supply or availability of buses.Ensures that the scheduled buses are on time and are at the proper bay assignments allotted to them by the TOS.Monitors the passenger queuing at ticket booths based on route demands.Ensures that all passenger inquiries are addressed with timely and correct information.In the absence of the Terminal Management Supervisor, makes swift and responsible decisions to address routine operational problems or issues after coordinating with other affected teams. 

2. Cross-functional collaboration and coordination- Responsible for working closely with the Trip Scheduling, Ground Handling, Cashiering and Security Teams to ensure a seamless flow of provincial bus arrivals and departures.

Coordinates with and provides assistance to the Ground Handling and Security Teams regarding ground operations via 2-way communications radio and an audio intercomCollaborates with the Trip Scheduling Specialist to assess the supply of buses based on route demands and to align on bus schedules to avoid delays.Coordinates with and provides assistance to Cashiers at ticket booths to address issues on passenger demands and ticket availability.Coordinates with other departments in monitoring traffic build-up and the actual traffic situation outside PTIX in order to anticipate delays of trips and make adjustments and change plans accordingly. 

3.Daily Reports- Responsible for gathering data and preparing reports to show the statistics and comparison of departures/arrivals for provincial bus trips, traffic incidents and other related issues.

Projects the departures/arrivals data in a detailed report on a daily basis.documents all the traffic incidents, property damage, and accidents arising inside PITX.Reports all systems issues to the IT department (e.g., Barriers, ACG's, PIDS, etc.), logging them in the daily shift report.