Network Support Engineer

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

GENERAL RESPONSIBILITIES:

The Network Support Engineer is responsible for maximizing the network performance by monitoring performances and troubleshooting problems.

Education: Computer Engineering (graduate) Open for Fresh Graduates

DUTIES AND RESPONSIBILITIES:   

Creates and works with trouble tickets to resolve network issues.Remote and troubleshoot via Telnet, SSH, and Tellabs.Coordinates with 3rd party network provider if deemed necessary.Checks the alarms in layers 2 and 3 in every down site(s).Coordinates with other teams, and Field Engineers for further checking of circuits (if necessary)Release of Daily Report (Network Health Check/ Back-up link Status).Conducts first-line maintenance on network devices such as modem and routerOther job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS: 

 Education – At least graduate with a Bachelor’s or Master’s Degree in IT, Computer Science, Engineering or any related course.Related Work Experience – At least 1 year of experience as a Network Support Engineer.Technical support for web production issuesKnowledge – Knowledgeable in Telnet, SSH, and Tellabs.Skills:Must have strong problem-solving skills to identify problems within an organization's computer network. Excellent critical thinking skills to weigh all the possible options and determine which will be most effective. Must have verbal and written skills.Must have strong documentation skills and attention to detailAbility to respond to escalated customer support cases timely.Ability to set priorities, meet deadlines, and multi-task with minimal supervisionAbility to perform and oversees complex tasks and prioritize multiple projectsWilling to learn and work with new technologies.Ability to work independently with minimum supervision and with a cross-functional team.Must be adept to work in a fast-paced environment with tight SLAs.

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!