Help Desk Supervisor

行业	Computer / Information Technology	职位	IT-Hardware
招聘部门		招聘人数	若干
工作地区	CebuCebu City	工作性质	Full Time
性别要求	Male	婚姻要求	No marital status restrictions
学历要求	College Diploma	工作经验	不限
年龄要求	18岁以上	待遇水平	35000-40000PHP/月
更新日期	2022-09-27	有效期至	Valid for a long time

HOUSE OF IT is actively looking for a Help Desk Supervisor with the below qualifications,

Job Qualifications:

Must be a Degree holder of Information Technology, Computer Science, or of any equivalentMust have at least 2 years of relevant experience in an IT-related managerial, supervisory, or team lead roleMust be well versed in English communication

Job Description:

This is a client-facing role wherein you are responsible for overseeing the delivery of IT support services of the highest quality to our customers. The help desk supervisor will lead, mentor and support our IT Technicians while supervising the day-to-day operations within the Help Desk Team.

Duties/Responsibilities:

Manage inbound phone calls and ensure that concerns are properly escalated using the ticketing systemManage the ticketing system in coordination with the help desk techniciansMaking outbound phone calls to clients to provide updates on the ticketsSupervise and coach Help Desk technicians to deliver a high standard of technical expertise and customer service to clientsResponsible for customer and staff on-boarding/off-boardingIncident monitoring and reportingResponsible for achieving the KPIs, Success Factor Reports, and Focus Goals