Help Desk Supervisor

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	35000-40000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Long-term validity

HOUSE OF IT is actively looking for a Help Desk Supervisor with the below qualifications,

Job Qualifications:

Must be a Degree holder of Information Technology, Computer Science, or of any equivalentMust have at least 2 years of relevant experience in an IT-related managerial, supervisory, or team lead roleMust be well versed in English communication

Job Description:

This is a client-facing role wherein you are responsible for overseeing the delivery of IT support services of the highest quality to our customers. The help desk supervisor will lead, mentor and support our IT Technicians while supervising the day-to-day operations within the Help Desk Team.

Duties/Responsibilities:

Manage inbound phone calls and ensure that concerns are properly escalated using the ticketing systemManage the ticketing system in coordination with the help desk techniciansMaking outbound phone calls to clients to provide updates on the ticketsSupervise and coach Help Desk technicians to deliver a high standard of technical expertise and customer service to clientsResponsible for customer and staff on-boarding/off-boardingIncident monitoring and reportingResponsible for achieving the KPIs, Success Factor Reports, and Focus Goals