Pre-Sales Technical Engineer (Cisco | Servers | Storage)

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

Answer emails, calls and/or chat transactions.Respond or initiate outbound calls within established service level parameters.Process electronic/ BID requests from customers within established turnaround time.Provide resellers and end users with full solutions for business needs with an emphasis on customer service and facilitation of sales.Records all information accurately in the Solution Quote during customer dealings.Prevent customer returns by ensuring accuracy of solutions provided.Apply appropriate pricing (standard or special) on quotations/BOMs, per instructions of internal or external contactsEnroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriateRespond to walk-up inquiries from other technicians and be able to use the information to identify training opportunities.Develop and conduct vendor, segment specific or internal procedure trainings and resources for other TS associates (new hire training, upskilling, cross-skilling, refresher).Compile ROI reports, team development plans and provide other support to vendor or segment, as requested/assigned.Constantly develop and improve training process/materials to produce successful new hires.Perform prescribed quality audits on transactions and forward findings and recommendations to supervisors or as instructedMay play a role as a “Go-To” technician or Champion representative. (interactions with internal contacts and/or external contacts [vendor and resellers] relating to assigned vendor)Proactively coach co-technician on technical and technology related issues.Proactively identify co-technicians’ training opportunities and help address them to increase consistency within the segment team.Proactively coordinates with vendor or in-country counterparts to discuss and address training opportunities; as well as develop schemes to drive sales for our vendor partners and Ingram MicroProcess knowledge and understanding of SLAs

What you bring to the role:

Moderate verbal and written communication skills, including listening & comprehensionCan work morning shiftPre-Sales and/or Post Sales experience a mustCISCO certification an advantageBackground or knowledge in enterprise solutions (servers, security, network)Background on Power/IT Infrastructure or Data Center equipment/Deployment and/or Server/Storage (back-up) Solutions.Proficient in the use of basic Microsoft OfficeAble to use process specific tool navigation skills and keyboardingSkilled in Basic Sales & Time ManagementMinimum degree or 2 years of university studies required. Technical certifications and/or Bachelor’s degree in computer related studies, preferred.Three (3) years related experience in help desk, network technician or technical sales (hardware), technology segment (i.e. Servers).Able to learn complex proprietary systemsCan work as a team member or independentlyCan relaying/share information accurately to various audiences,Able to maintain systematic knowledge to complete vendor and departmental requests.Able to work on flexible, shifting hours, as neededModerate to advanced knowledge of technology for corresponding product line being profiled for (e.g. servers, networking/security, hardware and peripherals, storage, IOT, power/infrastructure)

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Ingram Micro Inc., a Fortune 100 company, is the world’s largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions. We distribute and market a large variety of technology and mobility products from leading companies, such as Acer, Apple, Cisco, Hewlett-Packard (“HP”), IBM, Lenovo, Microsoft, Samsung and many others.As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics and mobility solutions, technical support, financial services and product aggregation and distribution.Since its beginnings in 1979, Ingram Micro has connected technology solution providers with vendors worldwide, identifying markets and technologies that shape the IT industry. Today, Ingram Micro remains at the forefront of the global technology marketplace, bringing the latest products and services to market and finding new ways to bring value to its customers.The company supports global operations through an extensive sales and distribution network throughout North America, Europe, Middle East and Africa, Latin America and Asia-Pacific:Local sales offices and/or representatives in 37 countries119 distribution centers worldwideRepresenting more than 1,700 vendorsServing more than 200,000 resellers in approximately 160 countriesProviding support through approximately 20,800 world-wide associatesThe only global broad-based IT distributor with significant Asia-Pacific presence