IT operations management executes the daily operational activities needed to manage IT services and the supporting IT infrastructure. It also provides detailed technical skills and resources needed to support the ongoing operation of IT services and the management of the IT infrastructure. The manager is also in charge of security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning, and penetration testing, and so on. It also manages the team that oversees the proper deployment, configuration, and functioning of these systems and managing the following areas:
1. IT Helpdesk
2. End of Day Operations
3. IT and POS Support Group
4. Network and Telephony
5. IT Systems Administration
6. IT Security
7. IT Asset Management
Store and Business (Corporate) Systems
Provides comprehensive/cohesive IT systems design for a strategic initiative that is comprised of multiple, co-dependent projects. Ensure design meets business needs and adheres to stated directions and standards for the architectural building blocks.
Project Management
Provides leadership in the application of industry-benchmarked, project management principles and processes to ensure successful delivery of store and corporate systems projects and other initiatives within the committed time, budget and declared scope (as per project charter).
Strategic Planning and New Technologies Assessment
Works closely with and provides technical inputs to the Information Technology Services Team in ensuring the strategic focus of the unit’s activities with the business objectives.
Relationship Management and Business Alignment
Works closely with the Information Technology Services Team in liaison activities with the leadership team, ensuring proactive management of relationships and expectations with regards to the outputs and impacts of the Information Technology Department.
Job Qualifications:
With at least 3 years of IT Operations and Security management experienceAn ability to quickly identify and drive to the optimal solution when presented with a series of co
nstraintsDemonstrated ability in people management, strategic planning, risk management, change management, project managementExcellent judgment, analytical thinking, and problem-solving skillsExperience working with quality management approaches, techniques, and principles to ensure qualitySelf-motivated individual that possesses excellent time management and organizatio
nal skillsStrong cross-functio
nal collaboration skills, relatio
nship building skills and ability to achieve results without direct reporting relatio
nshipsStrong oral and written communication skillsStrong sense of perso
nal respo
nsibility and accountability for delivering high quality work
Why Join BCS Technology?
More than just a market leading salary – we provide a range of benefits including HMO, performance awards, yearly appraisals, signing and performance bo
nusesYour voice will be heard - you are part of a small collaborative team wher
e your ideas will have an impact.We've got your back - you're part of a company that will invest in your career progression, training and development.Spo
nsored AWS and .Net/Azure Certificatio
nsLearning and development opportunities – both on the job and classroom style trainingGenuine Career opportunities / Opportunities to advance – we want to progress our own peoplePTO / paid holidaysVacation leave (Christmas closure period)Extra leave awarded after your first year of serviceLaptop (fully expensed)
BCS Technology (BCS) is an award-winning Australian based IT Professional Services company that focuses on the provision of quality consulting in the area of Business Intelligence, Data Warehouse, Applicaiton Development, AI, Big Data and Analytics, and Blockchain.
Founded in 2001, Sydney Australia, BCS has emerged as a leading professional services provider that delivers tailored solutions and services to high-profile clients globally. With over 18 years of experience in IT consulting, we have delivered next generation solutions for Fortune 500 companies to emerging industry leaders in the field of Aviation, Banking, Healthcare, Education, and Manufacturing.
BCS is strategically located across the globe in Australia, Philippines, India, Indonesia, Singapore, Mexico, and Canada. We have over 250 skilled professionals in various roles with extensive experience that are ready to take on any challenge at any point whether onshore, near-shore or offshore.
Our consulting team can work in conjunction with your organisation to define your I.T. strategy, implementation roadmap, and associated programs - maximising organisational data to efffectively support strategic goals and priorities.