Technical Support Engineer

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	17000-25000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Long-term validity

Job responsibilities:

Research & identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including accountSet up and network configuration.Ask customer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solve a technical issuesProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsdocument technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients

Job requirements:

Graduate of Computer Engineering, Computer Science, Information Technology or any related to computerWith basic knowledge in computer programmingThe candidate must be sales oriented person and with good selling & negotiations skillsMust be technically incline or with exposure in Technical Support or the candidate has an exposure in Technical SolutionsGood attitude, can communicate well both verbal & written skills is a mustWilling to be trained, can do field work and flexible person

A steadfast organization that could easily mount and implement projects from among the business leaders in the country whom we continue to serve. CNT Promo & Ads Specialists, Inc.Aggressive and energetic agency organized primarily to engage in the business of performing work and jobs, persons or entities desiring to avail of its services, promotional and merchandising activities.