Phone Interview: Customer Service Executive | Earn up to 26k + Retirement Plan

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	26000-33000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Long-term validity

• Over-the-Phone processing• Competitive Salary Package and BenefitsPOSITION TITLE: CUSTOMER SOLUTIONS OFFICER (CSO)Responsibilities:• Provide world class service excellence to clients by offering a consistent telephone banking experience• Attend to inbound and outbound telephone calls in accordance with standard operating procedures• Process online banking transactions which include financial entries and data maintenance• Identify opportunities to further enhance relationships with our existing clients                                                                                                                                                                                                                                                        REQUIREMENTS• College Graduates of a Bachelor’s Degree or any 4-year Course• High School graduates must have at least 6 months experience in an international BPO / call center role• Must have available Transcript of Records/Diploma/Certificate of Grades/Certificate of Graduation• Fluent in English and the ability to communicate daily with clients in English• Amenable working on shifting schedule, holidays, weekends & extended work hours• Amenable to working in BGC, Taguig• Applicants should be Filipino citizens or hold relevant residence statusBENEFITS OF WORKING IN CITIWe offer a competitive salary package of 26K and other great benefits including:• HMO Health Insurance from day 1 for you and your unlimited qualified dependents• Life Insurance from day 1• Tuition Reimbursement• Retirement Plan• Staff Loan• Bereavement Assistance• You will also learn the basics of being a banker thru mastery of global banking and financial services of Citi• Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)CAREER GROWTH• Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza• Be part of our pioneer or fast-growing teams of Customer Service Officers• In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developedfrom within. Enjoy talent development programs that can make you part of the future leaders of CitiCBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES baseD ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BonIFACIO GLOBAL CITY.*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.