Application Production Support - URGENT

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Job Responsibilities:

Initial assessment of tickets and incidents including the update of details of the tickets in the ticketing toolEnsure completeness of the information (i.e. description of issues, screenshots, etc.) when issues are logged in order to facilitate investigation and resolution of concernsInvestigate and assess reported problemsLog and monitor the status of ticketsContribute to Incident Root Cause Analysis (RCA)Incident Management including proactive Incident Resolution

Job Qualifications:

1-3 years of experience in application supportGood oral and written communication skillsGood analysis and problem-solving skillsCustomer service-orientedHas experience in PL/SQL