IT Specialist - PASAY

Industry Category	Computer / Information Technology	Position	IT-Network / Sys / DB Admin
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Job Summary:The IT Specialist is the first point of contact in troubleshooting and solving end user technical concerns. They respond to a high volume of service tickets daily, and applies their knowledge of hardware, middleware and applications that run in various platforms within the organization. The role holder is part of a team that receive and manage system alerts, user concerns, trouble tickets and applies an ITSM structured diagnosis to handle service requests and issues.Job Specification:Bachelor's degree in Computer Science, Information Technology, Engineering or equivalentHas 1-3 years working experience in providing IT Technical SupportPreferably has working experience in retail and distribution systems for cargo, courier and/or remittance industry, financial services and supply chain managementExperience in large multinational organizational and ISO processes is a plusExtensive experience in hardware and software/application supportKnowledge in SQL is an advantageKnowledge in supporting Android OS and Apps is an advantageKnowledge in Zebra handheld devices is an advantageRMM and MDM (SOTI, RDP, other remote tools) support knowledge is an advantageFamiliarity with OSTicket is an advantage90%-100% onsite work arrangement within NCR offices of LBCIntra-office travel within NCR will be requiredSkills:Excellent root cause analysis skillsAdvanced skills in troubleshooting Windows operating system REQUIRED       ITIL foundation certification is preferred but not requiredExcellent interpersonal and communication skillsCustomer relationship managementHigh level of initiative and able to cope with pressureDetailed oriented and thorough in their ability to resolve concerns

Our CompanyLuzon Brokerage Corporation (LBC) was founded in the 1950's as a brokerage and air cargo event. LBC initially operated as an air cargo forwarding service provider and was the first to introduce 24-hour air cargo delivery service in the country. LBC soon became a respected leader offering fast and reliable Express Courier and Money Remittance service throughout the Philippines. Today, LBC offers the widest coverage and network with over 1,000 strategically located branches nationwide.Our Global ExpansionLBC's continuous and aggressive growth in the domestic market made it clear what the next major move needed to be: setting foot overseas. Thus, in 1985 the first LBC branch outside the country was established in San Francisco, California. Since then, we never stopped moving. Today, you'll find us all over North America, the Middle East, Asia Pacific, Europe and Oceania, establishing more than 3,000 branches and affiliations worldwide.